Delivery

In making a purchase from Gifted Hampers you acknowledge that you have read, understood, and agree to the following delivery terms. Please note these terms may change at any time without notice.

Gifted Hampers offers free Sunshine Coast delivery.

For all areas outside of the Sunshine Coast, we offer a flat express post delivery fee of $12.

Gifted Hampers offers same-day delivery to the following Sunshine Coast areas when your order is received before 11 am:

ALEXANDRA HEADLAND, AROONA, BARINGA, BATTERY HILL, BEERBURRUM, BEERWAH, BELLS CREEK, BIRTINYA, BLI BLI, BOKARINA, BRIDGES, BUDDINA, BUDERIM, BURNSIDE, CALOUNDRA, CALOUNDRA WEST, CASTAWAYS BEACH, CHEVALLUM, COES CREEK, COOLOOLABIN, COOLUM BEACH, COTTON TREE, CURRIMUNDI, DIAMOND VALLEY, DICKY BEACH, DIDDILLIBAH, DULONG, EUDLO, EUMUNDI, FLAXTON, FOREST GLEN, GLENVIEW, GOLDEN BEACH, HIGHWORTH, HUNCHY, ILKLEY, IMAGE FLAT, KAWANA WATERS, KIAMBA, KIELS MOUNTAIN, KINGS BEACH, KULANGOOR, KULUIN, KUNDA PARK, KUREELPA, LANDERS SHOOT, LANDSBOROUGH, LITTLE COVE, LITTLE MOUNTAIN, MALENY, MAPLETON, MARCOOLA, MARCUS BEACH, MAROOCHY RIVER, MAROOCHYDORE, MAROOCHYDORE SOUTH, MERIDAN PLAINS, MINYAMA, MOFFAT BEACH, MONS, MONTVILLE, MOOLOOLABA, MOOLOOLAH, MOOLOOLAH VALLEY, MOUNT COOLUM, MOUNT MELLUM, MOUNTAIN CREEK, MUDJIMBA, MUNNA POINT, NAMBOUR, NAMBOUR WEST, NINDERRY, NOOSA HEADS, NOOSAVILLE, NORTH ARM, PACIFIC PARADISE, PALMVIEW, PALMWOODS, PARKLANDS, PARREARRA, PELICAN WATERS, PEREGIAN BEACH, PEREGIAN SPRINGS, PERWILLOWEN, POINT ARKWRIGHT, ROSEMOUNT, SHELLY BEACH, SIPPY DOWNS, SUNRISE BEACH, SUNSHINE BEACH, SUNSHINE PLAZA, TANAWHA, TEWANTIN, TOWEN MOUNTAIN, TWIN WATERS, VALDORA, WARANA, WARANA BEACH, WEST WOOMBYE, WOOMBYE, WURTULLA, YANDINA, YANDINA CREEK, YAROOMBA

As our gift hampers are delivered by a third party courier company we are unable to request or provide a time of delivery. The courier delivery timeframe runs from 11am – 6pm.

Unfortunately, we are unable to offer same-day delivery to Bribie Island, the Glass House Mountains, Noosa North Shore, or Pomona.

Delivery is Monday to Friday only. Orders placed on Saturday, Sunday, or a Public Holiday via email will not be ‘received’ until the next business working day.

If you have a specific delivery date, please advise us of this when you place your order. We will always do our best to meet requested delivery dates however, please be mindful that if you are placing a large order, or are ordering in a busy season (i.e. Christmas), extra time may be required to prepare and dispatch.

If the recipient is not home to accept delivery, the parcel will be left at the recipient’s residence providing our couriers deem it safe to do so. By ordering a gift you acknowledge this authority to leave. Gifted Hampers are not responsible for theft or damage to a parcel that has been left at a residence. You can request, in writing via info@giftedhampers.com.au for a signature to be obtained on delivery.  If the delivery driver does not feel it is safe to leave a delivery at a residence this overrides the authority to leave and a card may be left for the recipient to contact the courier to organise pick up. Gifted Hampers is not responsible if this leads to a delivery not arriving on a specified date.

Gifted Hampers cannot be held responsible if a gift order does not arrive on a date requested at the fault of a third party (i.e. courier company).

Late delivery does not allow the cancellation of an order.

If an inaccurate delivery address is provided, a re-delivery fee will be charged. Gifted Hampers can not be held responsible for delays in delivery caused by inaccurate delivery details. Please consider including a phone number for your recipient with your order to help ensure your hamper arrives on time.

If a gift has been damaged through the delivery process, please call us.  We will arrange for the item to be returned and another one will be dispatched in its place.

It is your responsibility to inform Gifted Hampers if you believe an order has not arrived. If a claim is made that a gift hamper wasn’t received however Gifted Hampers can provide evidence of delivery from the courier, then unfortunately this will not entitle the purchaser to a refund or replacement.

For further information please email us at info@giftedhampers.com.au or contact a friendly member of our team on 0424 430 039.

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