Terms & Conditions
A few things to know when ordering a gift from us.
Please read these terms before placing your order.
By placing an order with Gifted Hampers, you acknowledge that you have read, understood and agree to these terms and conditions.
Ordering & payment
Please check your order details carefully before completing your purchase, including the recipient’s delivery address, contact details, gift message and chosen delivery option.
For large or corporate orders, please contact us before ordering to discuss preparation times and any special requirements. Additional preparation time may be required during peak periods, including Christmas, Valentine’s Day and Mother’s Day.
Payment is required at the time of ordering unless an alternative payment arrangement has been agreed with Gifted Hampers. Clients paying by invoice must pay by the due date specified on their invoice.
These terms and conditions apply to orders placed through our website, by telephone or by email, subject to any alternative terms expressly agreed in writing with Gifted Hampers.
If we are unable to fulfil your order, we will notify you using the contact details provided and discuss any available alternatives. If we need to cancel your order, we will notify you and refund all amounts paid for the cancelled order, including any delivery charges. This does not limit your rights under Australian Consumer Law.
Products & substitutions
We reserve the right to substitute products that may be unavailable. We will always try to replace an unavailable item with a similar product. If a similar product is unavailable, we will substitute it with an alternative of equal or greater value. This also applies to gift presentation.
Some photographs include props for illustrative purposes or products that may have been discontinued since the photograph was taken. Please refer to the hamper’s list of contents to confirm what is included.
If your recipient has an allergy or dietary requirement, please contact us before ordering to discuss suitable options. Recipients should check individual product labels before consuming any food or drink.
Hampers containing alcohol
Gifted Hampers supports the responsible and legal consumption of alcohol. Orders containing alcohol must be placed by a person aged 18 years or over, and the recipient must also be aged 18 years or over.
Hampers containing alcohol must be delivered as a gift to an adult other than the purchaser.
The person accepting delivery may be required to provide valid identification as proof of age and sign for the hamper.
Delivery
Free standard delivery Australia-wide is included with every hamper. Sunshine Coast Same-Day Delivery and Express Post are available for an additional $15 per hamper.
Same-Day Delivery is available to eligible Sunshine Coast suburbs for orders placed before 10am, Monday to Friday. Orders received after this cut-off are delivered the next business day. For same-day delivery of more than five hampers, please contact us before ordering to confirm availability.
Express Post orders placed before 12 noon, Monday to Friday, are dispatched that business day. Orders received after the cut-off are dispatched the next business day. Standard and Express delivery timeframes are estimates, not guaranteed arrival dates.
Orders placed on weekends or public holidays are processed from the next business day. Delivery services do not operate on weekends or public holidays. Seasonal pre-orders and large orders may have different preparation and dispatch arrangements, as advised before purchase.
Requested delivery dates are available only through our eligible Sunshine Coast Same-Day Delivery service. Select this option and enter your preferred business-day date in the Order Notes. We cannot accommodate a particular delivery time. Requested dates are not available with Free Standard Delivery or Express Post.
Please check the recipient’s suburb before selecting Same-Day Delivery. If the address is outside our same-day coverage, your hamper will be sent by Express Post instead and will not arrive that day.
Please provide a complete and accurate street address and a contact number for the recipient. We cannot deliver to PO Boxes or Parcel Lockers. Incorrect or incomplete details may delay delivery and result in an additional redelivery fee. If you notice an error, contact us as soon as possible.
By ordering, you authorise the courier to leave the hamper at the delivery address if they consider it safe to do so, subject to any identification and signature requirements for alcohol deliveries.
If the courier cannot access the property or there is nowhere safe to leave the hamper, it will be returned to us. An additional delivery fee will apply to send it again. This may affect a requested delivery date.
If your hamper is delayed, missing or damaged, please contact us so we can investigate and help resolve the issue. Your rights under Australian Consumer Law remain unaffected.
Order changes & cancellations
If you need to change an order, please contact us as soon as possible. We will do our best to help, but changes may not be possible once your hamper has been prepared or dispatched.
We are happy to cancel an order with sufficient notice before preparation begins. All cancellation requests must be made by telephone on 0424 430 039.
Once your hamper has been prepared or dispatched, we do not accept change-of-mind cancellations.
Standard and Express delivery timeframes are estimates. Delivery outside an estimated timeframe does not automatically entitle you to cancel your order. If your gift is delayed, please contact us so we can investigate.
These conditions do not limit any right to cancel or receive a remedy under Australian Consumer Law.
Problems, returns & refunds
If your hamper arrives damaged, contains an incorrect or missing item, or you believe a product does not meet expectations, please contact us so we can assess the issue and help resolve it.
Please provide your order number, a description of the issue and, where possible, photographs of the affected products and packaging. Contact us before arranging a return so we can explain the next steps.
Where a product is confirmed to be faulty or damaged, we will arrange an appropriate remedy and cover reasonable return costs where required by Australian Consumer Law.
We do not offer refunds or exchanges simply because the purchaser or recipient changes their mind or dislikes a product where the hamper matches its description and meets applicable consumer guarantees.
If you believe your gift has not arrived, please contact us so we can investigate with the delivery provider. We will consider tracking information, evidence of delivery and the circumstances of your enquiry when assessing an appropriate outcome. A delivery scan does not limit your rights under Australian Consumer Law.
Our goods and services come with consumer guarantees under Australian Consumer Law that cannot be excluded. Depending on the nature of a failure, you may be entitled to a repair, replacement, refund or other remedy. Nothing in these terms excludes or restricts rights or remedies that cannot lawfully be excluded or restricted.
Your privacy
Gifted Hampers respects your privacy. We use the personal information you provide to process orders, arrange delivery and provide customer service. This includes sharing relevant delivery details with our delivery providers.
We may also use or disclose personal information where required or authorised by law, including where reasonably necessary to protect our legal rights.
Where we have your consent or are otherwise permitted by law, we may send you promotional communications. You can unsubscribe at any time using the unsubscribe option provided or by emailing info@giftedhampers.com.au.
Please refer to our Privacy Policy for further information about how we handle personal information.
Business details & these terms
Gifted Hampers is based on the Sunshine Coast, Queensland, Australia.
Gifted Hampers is not registered for GST. No GST is charged on your purchase.
We may update these terms and conditions from time to time. Updates apply to orders placed after the revised terms are published. The terms in effect when you place your order apply to that purchase.
For questions about these terms, email info@giftedhampers.com.au or call 0424 430 039.
Unless otherwise indicated, original photographs, text, graphics and website design created by or for Gifted Hampers are owned by or licensed to Gifted Hampers. You must not copy, reproduce, republish or use this material without permission from the relevant rights holder, except as permitted by law. Third-party trademarks and materials remain the property of their respective owners.
Have a question before ordering?
We’re happy to help you choose and send your gift.
0424 430 039
info@giftedhampers.com.au
Monday–Friday, 9am–4pm